Our billing system handles overdue invoices automatically, so it is worth knowing the timeline.
|
When |
What happens |
|---|---|
|
7 days before the due date |
Your invoice is generated and emailed to you |
|
On the due date |
A payment reminder is sent |
|
3 days overdue |
Your service is suspended. Websites, email and VPS servers stop working, but your data is kept |
|
14 days overdue |
Your service is terminated and its data is permanently deleted |
To restore a suspended service, simply pay the invoice. Most services are unsuspended automatically within a few minutes of payment.
Domain names work differently. If a domain is not renewed by its expiry date, it stops resolving and may enter a redemption period, where a recovery fee of £5.00 can apply.
If you are having trouble paying, please open a ticket before the suspension date. We are always happy to talk.
