Our UK-based support team is available Monday to Friday, 9am to 5pm. We aim to respond to tickets within these times:
|
Priority |
Example |
Target first response |
|---|---|---|
|
Urgent |
Server or service completely down |
[1 hour] |
|
High |
A feature not working, such as email not sending |
[4 hours] |
|
Normal |
Questions, how-to help, billing queries |
[1 working day] |
Outside these hours, we monitor our platform and respond to urgent outages.
Before opening a ticket about an outage, check our Network Status page. If there is a known issue, we will post updates there.
