Tickets are the quickest way to reach us, and they keep a record of everything we discuss.
- Log in to the client area.
- Go to Support > Open Ticket.
- Choose the right department, such as Web Hosting Support, Domain Support, Billing Support or General Enquiries.
- Choose the service the ticket is about, write your message and click Submit.
Help us fix it first time by including:
- the domain name or service affected
- exactly what you were doing, and what happened instead
- any error message, copied in full or as a screenshot
- when the problem started, and anything you changed beforehand
Never send passwords in a ticket unless we have asked for them. If we need access, we will tell you the safest way to provide it.
You can open a ticket without logging in via the contact page, but logging in lets us verify you are the account holder.
