We back up our servers daily and keep 30 days of backups. These are for disaster recovery, and we recommend keeping your own copies as well.
To download your own backup:
- In cPanel, go to Files > Backup.
- Under Partial Backups, download your Home Directory (your files) and each MySQL Database.
- Store the files somewhere safe, such as your computer or cloud storage.
To restore your own backup: on the same page, use Restore a Home Directory Backup or Restore a MySQL Database Backup and upload the file.
To restore from our server backups: use Files > File and Directory Restoration open a ticket telling us which files, databases or email accounts you need, and the date to restore from.
Restoring overwrites what is there now, so download a copy of the current site first if you might need it.
